Open your completed order and choose Request a Return.
Select the item(s), quantity, and reason. You may add photos when helpful.
Submit the request and wait for GLS return instructions.
Do not send merchandise back until your return request has been approved and GLS has provided the correct return address.
Checked out as a guest or need help with an unusual situation? Use the secure guest-return flow when available; otherwise contact us for verification and support.
Return Shipping
CHANGE OF MIND
For eligible change-of-mind returns, the customer is normally responsible for return shipping. Original shipping charges are generally non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT ITEM
Contact GLS first. Depending on the situation, we may provide a replacement, refund, partial refund, or return solution without additional return-shipping cost to you.
What Can Be Returned?
Standard returns should generally be:
within the 30-day return window
unused and in new condition
complete with included components and accessories
in original packaging when reasonably possible
Items damaged through misuse, modification, improper care, or normal wear are not eligible for a standard return.
Final Sale: Items marked Final Sale are not normally returnable unless they arrive damaged, defective, or incorrect.
Cutlery: For safety reasons, knives and other cutlery should be unused and securely packaged unless the return concerns a product defect.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly.
For visible shipping damage or an incorrect item, contacting us within 7 days of delivery helps us resolve the issue quickly.
Please include your order number and photos of the item and packaging when relevant.
Refunds
Once an approved return is received and inspected, the applicable refund will be issued to the original payment method.
Please allow approximately 3-5 business days for GLS to process the refund after the return is received. Your bank or payment provider may require additional time before the credit appears.
Original shipping charges are generally non-refundable unless the return results from an error or problem for which GLS is responsible.
GLS Points earned from refunded merchandise may be adjusted or removed as applicable.
Exchanges
Eligible completed orders can use the same Request a Return flow to request an exchange for the same item or an available variation. GLS reviews each exchange request before approval; exchange approval does not automatically create a refund.
Return eligibility and available remedies may vary in unusual circumstances or where required by applicable law. If you are unsure whether an item can be returned, contact us before sending it back.
